Fostering Solutions Program

Fostering Solutions - 50 years logo

About the Program

All foster caregivers, regardless of who they foster and who they foster for are entitled to support, advocacy and guidance when issues or concerns arise about their foster home and the care they provide. 

The BCFPA is funded to provide expanded support, advocacy and mediation services for all foster families across British Columbia. These services will complement the support services offered by the foster parent support agency contractors in the Service Delivery Areas. BCFPA’s Fostering Solutions Program service differs from supports provided by the contracted agencies. Whereas contracted agencies provide a myriad of services to the community including support for common needs of foster parents. BCFPA works with foster parents, MCFD, and Indigenous Child and Family Service Agency teams across the province to find solutions to complex issues.

The Ministry and BCFPA recognize the need for a new approach to help address the current challenges with retention and reducing the loss of new foster caregivers. The systemic issues that lead to the loss of foster parents are mitigated by working in partnership and applying a solutions-focused perspective. 

Through our Fostering Solutions Program, BCFPA provides direct advocacy and support for foster caregivers who encounter challenges with placements. Our direct advocacy activities include working with foster parents, ministry, and Indigenous agency staff to assist in the resolution of complex support situations such as:

  • Investigations and quality of care 
  • Contract and payment 
  • Care team and planning concerns 
  • Foster parent adoption processes 
  • Placements of children

The value of BCFPA’s service is in our solutions-focused perspective and long history and experience working within the Ministry’s policy and practice framework. The benefits of our approach include: 

  • Efficient and effective resolution of issues assists with retention of valuable experienced foster parents 
  • Peer support helps build healthy, resilient communities and strong resource networks 
  • Partnerships with contracted foster parent support agencies build a continuum of accessible support to address situations that require expanded service 
  • A partnership approach to identifying solutions to difficult situations builds understanding, goodwill and strengthens relationships

The Fostering Solutions Program can be accessed through our toll-free line at 1-800-663-9999. Our service is available to all foster caregivers in the province, and we regularly accept referrals for service from contracted agencies, MCFD, and Indigenous Child and Family Service Agencies/Delegated Aboriginal Agencies. Please note that the Solutions Program is NOT an emergency, 24/7 service. Callers should allow 48 hours for a response. 

History of the Fostering Solutions Program

The BCFPA began its first support program in 1975. This original program was called the “Grievance Committee” and consisted of only two members.

In 1983, the committee was renamed the “Resolution of Issues in Foster Care Committee” and subsequent to that, the “Foster Parent Protection and Support Committee.” The procedure for resolution of issues in foster care was being developed with input from Ministry staff. In 1984, this procedure was incorporated into the Ministry’s Policy and Procedure Manual.

In 1989, there were two joint task forces of Ministry Staff and BCFPA members formed to address the issue of victimization of foster families and to develop the first “Investigating Abuse Complaints in Foster Homes” protocol.

In 1990, the first pamphlet called “How to Protect Yourself from Allegations” was developed. The Ministry provided funding to the BCFPA for the first two-day workshop in Vancouver to train foster parents to become Support/Advocacy Liaisons. The funding allowed for at least two representatives from each region to be able to attend this event.

For the next decade, the BCFPA Provincial Protection Committee continued to grow. In 1994. a joint committee of BCFPA members and Ministry staff was formed to review and revise the “Resolution of Issues” and “Investigating Abuse Complaints in Foster Homes” protocols. This project was completed in 1995 and the protocols were then retitled “Protocol for Investigating Allegations of Abuse and Neglect in Foster Homes” and “Resolving Difficulties between Ministry for Children and Families Staff and Foster Parents Protocol.”

In 2012, 10 years after funding for BCFPA’s support program had been redistributed to regional agencies, and in response to many requests by members and others in the foster parent community, BCFPA continued to provide support and advocacy services to foster parents across the province. Demand for peer support through BCFPA became so large that, in 2012, two members of the Board of Directors completed a revision and update of the Support and Advocacy Liaison Program Policy Manual. In September 2012, the revised Support and Advocacy Liaison Program was launched with training held in Richmond hosting 9 participants. BCFPA ran the program with leadership from the Board of Directors between 2012 and 2018 at which time the Ministry, after several years of lobbying and evidence of community need, provided funding to formally re-launch and expand the Solutions Program.

Launched in 2018, the expanded Solutions Program through its Intake Assistant and Solutions Manager: individual and systemic solutions-focused support; mediation and advocacy; consultation to community-based support providers; training and mentorship for BCFPA Solutions program peer support volunteers.

Foster Parent Rights

Along with all of the responsibilities expected of a foster caregiver, foster parents have rights.

Open the toggle to read the entire Foster Parent Rights document drafted in 2010.

Download a PDF version of these rights

Foster Parent Rights
  • The right to continuing professional development opportunities with respect to caring for children, and to participation in professional foster parent associations.
  • The right to be consulted and be able to have meaningful input into decisions affecting the foster parent’s home, family and other placements in the home.
  • The right to be involved in the development of the child’s Plan of Care and informed of changes to the plan.
  • The right to limit access to private spaces within their own home, to special possessions, and to private or personal conversations, in the same way, their own children are limited.
  • The right to refuse a placement if they feel they cannot meet the child’s needs regardless of the home level.
  • The right to be able to continue to participate in cultural, social and religious activities of their choosing, while honouring the rights, values and beliefs of the foster child.
  • The right to be considered as a permanent family for a child, along with all other suitable homes if the Director determines that a permanent plan is in the child’s best interest.
  • If requested and permitted by legislation, the right to be provided with notification of the serious illness, injury, or death of a former long-term placement, when this information is known. Foster parent rights Foster Family Handbook 59
  • The right to receive available information for the care of the child, including, but not limited to, any history of violence or illegal activity, as well as medical, educational, behavioural, personal care and relevant family information in addition to guardianship, custody and access arrangements. In the case of an emergency placement, information is received as soon as possible.
  • The right to be provided as soon as possible with reasons when a child is removed from a foster parent’s home.
  • The right to be informed of standards expected by ministry staff and consequences of not meeting the standards.
  • The right to access information contained in any and all documents related to themselves which are held in the Director’s custody, subject to all relevant legislation.
  • The right to access the support of their choosing, and the right to be assisted in contacting the British Columbia Federation of Foster Parent Associations, the Federation of Aboriginal Foster Parents, or any other support provider or agency on any issues concerning, but not limited to, Child in Care Standards and Conflict Resolution.
  • The right to be provided with reasons an agreement is terminated or suspended and the right to appeal the decision
  • The right to be treated with consideration, trust, honesty, respect, acceptance, and fairness in all circumstances by ministry staff and community service providers and the right to request the ministry’s assistance when situations arise that involve verbal or physical abuse of the foster parent by a child or youth in care or their family members.
  • The right to be informed of their Rights and the regional process or protocol for resolving differences or disagreements between the ministry and foster parents.
  • The right to receive services to support and stabilize a placement.
  • The right to be provided with access to support services when placements are terminated to minimize the foster parents’ feelings of disruption and grief.
Foster Parent rights


Advocating for Change: What it takes to inspire shifts in the fostering sector

by Jayne Wilson

Over the past few years, we have heard the occasional comment from a community member that changes to policy and practice that are causing hardship to our community are taking far too long. For those of you working on the front lines of fostering who have a very real need to see practice issues addressed, you are correct, it does take quite some time. The reason for this is because there is a process that we must follow and sometimes it takes months or years for the requested change to gain traction at the Ministry.

For decades BCFPA has been mandated with the key role of advocating for and ensuring supportive infrastructure for foster parents. While BCFPA certainly provides direct service to foster parents, most of our work has a broader scope. Examples of the other work we do includes speaking directly with the Minister regarding changes needed to mileage amounts and foster parent rates, addressing contract wording changes with the Policy Division, working collaboratively with MCFD to revise fostering publications, and collaborating with other agencies to create foster parent recruitment campaigns.

Given that our advocacy work is done without any public fanfare it’s no surprise that there are questions about what impactful change we are making in fostering practice for the province. If you’ve never been an advocate you may not be aware that advocating for change can take a very long time. On occasion our timing is perfect and a community-level problem can be resolved quickly. But efforts to address larger issues that require more than a few conversations sometimes straddle a change in government, new leadership with different priorities, and require us to renew connections and then reintroduce an issue. When change happens for the community it might seem like it was sudden, however, in most cases it has taken many years of conversation and collaborative effort to achieve the budget, the policy revisions, and on occasion, legislative amendments.

When we identify a troublesome trend, our immediate priority is to identify who to speak to and how to respectfully but authoritatively present the facts, evidence of hardship and assert the need for change to practice or policy. We must be cautious about how we approach advocacy to avoid the ever-present risk of losing our audience with too much noise or a combative attitude. We have to have patience and maintain our positive working relationships with Ministry staff who we are hoping will understand the experience of our foster parents. Most of our advocacy work is invisible and involves utilizing the connections we have in order to influence the changes we’ve been asked to advocate for.

Future foster parents who experience a positive policy or practice change won’t realize that the shift was the result of 4 years of BCFPA’s requests for meetings and presentation of evidence, many conversations, 1 container of antacids, many moments staring at a blank wall, research, strategy, and a few redirections that result in one or two individual leaders embracing an alternative evidence-based perspective and changing something critical for our community. It’s that simple. And it’s that challenging. It only takes ONE person who is in a position to influence change to create a better environment for foster parents and foster children.

A small selection of recent impactful “change the system” requests that we have successfully responded to:

  • Mileage amount increase (requested in 2010, announced in 2015)
  • New foster parent education program (requested in 2011, partial completion (pre-service) and launched 2017)
  • Changes to Foster Care Home Agreement without consultation (issue raised in 2016, resolved in 2016)
  • Funding for BCFPA support program (requested in 2011, funding provided in 2018)
  • Foster parents signing permission slips (requested in 2013, announced in 2018)
  • Foster parent rates increase (requested in 2014, system of care review in the process…)

There are not many wins in the advocacy role. All wins are hard-won. Have confidence that we’re crafting solutions, asking for changes, and leading the charge for renewed practice and policy whenever necessary. Our responses take some time and consideration. Our responses are sustained and intentional. We don’t give up.

Advocacy is not meant to be a game of power or personal profile raising, but a job to improve the experience of a particular group. There will always be critics of an agency that has a mandate of advocacy and perhaps that’s as it should be.

But whether or not we are supported or criticized by individual community members, we support each one of the foster parents in our province by taking whatever steps are necessary to advocate for a future where foster parents are recognized, respected, remunerated appropriately and valued for the crucial resource they provide in their communities.



Toll-Free Foster Parent Line:

Office hours: 8:30 am - 4:00 pm, Monday to Friday


Foster parents are encouraged to call this number in the event of an EMERGENCY or CRISIS occurring after regular office hours:



If you think a child or youth under 19 years of age is being abused or neglected, you have the legal duty to report your concern to a child welfare worker. Phone 1 800 663-9122 at any time of the day or night. Visit the Government of BC website for more info.


BCFPA Provincial Office
Suite 208 - 20641 Logan Avenue
Langley, BC V3A 7R3


contact us

Fill out our contact form...

Contact Us

Contact Us

We would like to hear from you. Please send us a message by filling out the form below and we will get back with you shortly.


Our work takes place on the traditional and unceded Coast Salish territories of the Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. BCFPA is committed to reconciliation with all Indigenous communities, and creating a space where we listen, learn and grow together.

© 2021 BC Foster Parents. Site design by Mighty Sparrow Design.